Login trouble

Portal Forums GRACE Site Bugs/Errors/Support Login trouble

This topic contains 2 replies, has 3 voices, and was last updated by GRACE Webmaster GRACE Webmaster 3 years ago.

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October 23, 2014 at 9:28 pm  #1266646    

double trouble

Dear Mark,

I’ve been checking the “remember me” option whenever I log in to GRACE, but it keeps logging me off.
As Info…
Debra

October 24, 2014 at 4:53 pm  #1266651    
Dr West
Dr West

Who?

Just kidding…

Hopefully Mark will see this and do some troubleshooting.

-Dr. West

October 28, 2014 at 1:48 pm  #1266722    
GRACE Webmaster
GRACE Webmaster

Hi Debra,

Sorry to have missed your message here – somehow it slipped past me until now.

Unfortunately, that “remember me” feature, which is supposed to keep you logged in for up to 2 weeks, is something that hasn’t worked reliably for a long time. As well, if people don’t let their browser’s accept cookies, or close their browser window in-between sessions, then the feature doesn’t work so well, if at all.

This is definitely on the to-do list. :)

Thanks a bunch and cheers,

-Mark

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