message editor wipeout bug?

Portal Forums GRACE Site Bugs/Errors/Support message editor wipeout bug?

This topic contains 17 replies, has 4 voices, and was last updated by GRACE Webmaster GRACE Webmaster 4 years, 8 months ago.

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July 9, 2012 at 10:01 pm  #1244822    

Craig

Ocassionally the message editor completely wipes out my drafted text. This is how it occurs:

1. Fill up a draft message with text until the editor reaches the limit and stops you from typing many more. (Actually, I was typing in the middle of my text body, not at the end, when I reached the limit.) At this point, the “Characters Left” count will say something like NONE.

2. Move the cursor to some text in the middle that you’d like to delete to recover some characters and select (highlight) a single word (either intentionally or accidentally). Be sure you do *not* select (highlight) *all* the text in the window.

3. Press the delete key to delete the selected (highlighted) characters.

Whoops! There goes all your hard work. That sequence destroyed about 10-15 minutes of editing work in the blink of an eye with no warning, and something like that has happened a few times in recent months.

Can this bug be fixed?

Craig in PA


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

July 9, 2012 at 10:21 pm  #1244827    

Jazz

I wrote and submitted an entire reply which didn’t post at all, so… maybe there are some glitches due to lots of maintenance being done on the site?

Jazz


Non-smoker, Dx 6/06 Stage IV Adeno. EGFR+ (exon 19 del), T790m+. Trial: 2cyc Carbo/Doce/Avastin + 2 w/Gem 8 – 12/06; Avastin maint. 1 – 4/07. Alimta + Tarceva 5/07 – 2/09. NED to 8/09. Tarceva 150 9/09-5/11, SBRT/XRS to lung & spine met 2/11. Trial MK2206 (AKT inhibitor) + Tarceva 5 – 12/11. Afatinib+cetuximab trial 2/12 -2/13. LL collapsed. 1/13 PET – new bone & adrenal mets. 4 cyc Carbo-Gem-Tarceva 5/13. Brain MRI 10/13 – clear. Lost Dad to LC 5/13.Anti-PDL1@Angeles Clinic?

July 9, 2012 at 10:26 pm  #1244828    
GRACE Webmaster
GRACE Webmaster

Craig,

Thanks for the bug report. I have not noticed this one before, so I appreciate the report. I’ll try and replicate it here and see if I can fix the code. Because there’s a chance it’s just a specific browser problem, can you let me know what operating system and browser (including versions) you’re using?

Thanks a bunch and cheers,

-Mark

July 9, 2012 at 10:29 pm  #1244830    
GRACE Webmaster
GRACE Webmaster

Jazz,

If you can remember about when you lost the reply and in what forum, I’ll check it out. Also, if you can tell me what the response page was after you submitted the reply, that would be a big help (certainly if it happens again).

I know that sometimes, users will click on Submit but then click on something else before the site has actually responded, especially when a lot of users are active on the site at the same time.

Thanks a bunch and cheers,

-Mark

July 9, 2012 at 10:39 pm  #1244832    

Craig

Mark,

Good qn. Usually I’m using MSIE8 (on WinVista), sometimes 9 (on Win7). The bug does not seem to occur with Google Chrome. I have not knowingly tested this MSIE9 specifically and don’t recall if it happened on that accidentally. (That’s on a different PC that is usually off.)

Craig


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

July 10, 2012 at 12:18 am  #1244836    
GRACE Webmaster
GRACE Webmaster

Thanks Craig – I’ll break out my virtual Win box (Mac guy here) and see what I can find. :)

In the meantime, a habit that I’ve utilized for a long time whenever working on the web is to do a quick select all and copy before submitting anything I don’t want to retype. I know it’s a pain, but I’ve been hit by this on other sites so many times, it’s just kind of second nature to me now, and has saved my nerves so many times. ;) Just the same, we don’t want it on GRACE, period. :)

Cheers,

-Mark

July 10, 2012 at 12:14 pm  #1244876    
catdander forum moderator
catdander forum moderator

This wipe out thing is driving me crazy. I’m typing along and all the sudden a bit, sometimes all of the text is highlighted and if I don’t catch it in time the next key stroke wipes out everything highlighted. I don’t recall this problem before I started using this new (1 year old) computer. It’s a smaller thinkpad with a smaller keyboard. I was thinking my hands are hitting, i don’t know the term…shortcut buttons or by touching the touchpad. Perhaps there is an option that could be turned off, I don’t used the shortcut buttons. When I took typing in high school there were no computers…I digress.

If you could help me figure this out Mark, well I’d be much appreciative.

Janine

July 10, 2012 at 12:56 pm  #1244884    
GRACE Webmaster
GRACE Webmaster

Janine,

Can you please tell me what OS and Browser you are using (with versions)?

Thanks,

-Mark

July 10, 2012 at 2:17 pm  #1244887    
catdander forum moderator
catdander forum moderator

I’ve got safari 5.1.7 (7534.57.2)
windows 7 pro with service pack 1

July 10, 2012 at 2:40 pm  #1244888    
GRACE Webmaster
GRACE Webmaster

Thanks Janine.

I was not able to reproduce the bug in Windows 7 with any current browser (IE9, FF, Safari). However, I was just able to reproduce it in Windows XP using IE8.

The work-around is that when you run out of characters and see “NONE” in the Characters Left box, instead of try to delete something in the middle of the message, simple hit backspace a few characters until you have a few characters remaining again, and then you can jump up into the body of your message and highlight, remove or edit the text.

I’ll see what I can come up with to avoid this, but it may not be an easy fix, since it’s only on certain browsers. :)

-Mark

July 11, 2012 at 7:27 am  #1244919    

Craig

Mark,

I just tested & confirmed that the editor wipeout bug I previously reported does occur in MSIE9 on my Win7 PC, following the exact procedure I had described for making the bug occur.

I also confirmed it does *not* occur on either Google Chrome nor Safari on Win7.

I wonder if the bug will be gone in MSIE10? I don’t plan to experiment with alpha & beta preview downloads of that, though. http://ie.microsoft.com/testdrive/

I appreciate your workaround thoughts, but I hope you appreciate that it will usually be impossible to change rapid automatic editing behaviors that have been reinforced over decades of practice. (It’s about as automatic and fast as stepping on the brake pedal when I see the traffic light ahead of me turn red.)

Best hopes,

Craig


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

July 11, 2012 at 9:24 am  #1244923    
GRACE Webmaster
GRACE Webmaster

Hi Craig,

Thanks for the additional testing. It must have a bit more to do with the Browser/OS then, like perhaps the version of javascript installed.

I do indeed appreciate that it’s an annoying bug (such is often the case with Windows, IMHO).

Until I can get in there and try and fix it, you’re going to just have to consider it a school or construction zone, and go a bit slower. ;)

Cheers

-Mark

March 2, 2013 at 2:56 pm  #1254386    

Craig

I have been seeing this problem again lately. I fill the text window and starts acting very strangely as I exceed the limit. If I click into the body to delete some characters (not selecting anything) and press a delete key, it wipes out all 2000 characters. There is no Ctrl-Z “undelete” option and 5 or 10 minutes of writing has been lost with no benefit to anyone. I don’t always have the time to try again. This has happened about 3 times to me today. Even though I try to avoid it and try to do a select&copy, once it reaches the limit it is hard to avoid the problem when it wants to do that to me.


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

March 2, 2013 at 6:20 pm  #1254392    
GRACE Webmaster
GRACE Webmaster

Hi Craig,

The bug doesn’t seem to be a problem in Safari with the latest java installed, but I have not had a chance to retest it on other platforms lately.

Because this has only been reported by 2 people (that I know of), it’s not the top item on the to-do list (but still pretty high because I know it’s frustrating).

Perhaps a good rule of thumb is to try and remember to check your character count once you see the scrollbar start to move. And, as soon as you hit the wall, remember to copy all and paste into a text editor before trying to edit the field. I know that’s not ideal by any means, but it’s the best we can do right now, short of turning off the feature completely, which causes other problems on our end.

I am testing an update to the forum software on our dev server now – hopefully it will solve this problem, which I will make a note to test.

Cheers,

-Mark

March 3, 2013 at 7:30 am  #1254409    

Craig

Thanks for the consideration, Mark.

I haven’t seen that issue for a very long time. One change on my end was an upgrade to MS Win8 and MSIE10. It is possible that something changed in MSIE10 as it became increasingly compliant to HTML and HTML5 standards. (Win8 shouldn’t matter, but the MSIE10 changes could easily have rendered some old scripting code out of sync by either not recognizing MSIE10 as MSIE or by not recognizing how MSIE10 handles things vs. MSIE9 or 8.)

I do try to avoid the problem, but I fail some of the time despite trying. Apparently I can’t focus on the char count while focusing on writing. And my style is to write ideas as stream-of-consciousness and then go back to skinny it down, so even if the end product will be much shorter than the submission limit, I get snagged in the snare.

Yes, I bet most people don’t hit the character limit enough to notice or think it is any more than a random fluke, and only a subset would try to report it.

Yes, testing the new upgrade version instead of the old one does make sense. Thanks again.

Best hopes,

Craig


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

March 3, 2013 at 12:19 pm  #1254428    
GRACE Webmaster
GRACE Webmaster

I hear ya Craig. I’ll definitely keep working on this one, time permitting. I’m really just hoping the next version of the forum software has this built in, or that someone comes up with a slick plugin – right now it’s just a customized (hacked) script. :)

Thanks for keeping this fresh in our minds. :)

Cheers,

-Mark

March 3, 2013 at 5:15 pm  #1254438    

Craig

Thanks. Let’s hope for the best (i.e., easier for you in the new version).

Sorry to hear the site is so difficult to piece together, but it is certainly impressive what you’ve managed.

Best hopes,

Craig


- Stage IV never-smoker ROS1-driven m-BAC indolent adenocarcinoma
– Dr. Alice Shaw’s Xalkori (crizotinib) for ROS1 trial @ MGH, Boston (5 yrs)
– carboplatin + pemetrexed (7 mo)
– TPX-0005 for ROS1 trial @ MGH (starting June 2017)

March 3, 2013 at 6:28 pm  #1254443    
GRACE Webmaster
GRACE Webmaster

Thanks Craig. Yeah, the site is mostly inherited, which is always a challenge. We’re slowing getting it in shape. :)

Thanks for all your help.

-M

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