Sign In problem

Portal Forums GRACE Site Bugs/Errors/Support Sign In problem

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This topic contains 2 replies, has 3 voices, and was last updated by GRACE Webmaster GRACE Webmaster 2 years, 11 months ago.

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December 17, 2014 at 9:10 pm  #1267632    

bob4beth

Webmaster

I used to go to profile in order to sign in in order to make a comment. Doesn’t seem to work anymore. How do I sign in. Bob


Sept 2012 my wife Beth was, 64 year old non-smoker dx stage 4 Adinocarcinoma NSCLC EGFR + with mets to liver, bones and brain. Sept 2012 operation to replace right hip damaged by bone met. Sept 2012 5 DVT found in legs. Started Lovinox. Oct 2012 started Tarceva 150 mg per day. January 2013 surgery to stabilize right femur followed by 10 radiation treatments. April 2013 radiation treatments to left femur. May 2013 dx LMD. Started pulse dosing Tarceva 1,500 mg/wk. Sept 2013 we lost Beth.

December 17, 2014 at 9:59 pm  #1267636    
Dr West
Dr West

Bob,

I’ve asked Mark to comment. I expect he’ll get back to you promptly.

-Dr. West

December 17, 2014 at 11:39 pm  #1267638    
GRACE Webmaster
GRACE Webmaster

Hi Bob,

Sorry to hear you’re having problems logging in. I’ll do my best to help.

Can you tell me what error or unwanted result you’re having when you try and sign in?

You mentioned that you’re trying to sign in using the Profile button, however, when you try this, does the button say “Profile” or actually “Sign In | Join” before you click it? If it says “Profile,” then that means that you’re already logged in to your GRACE site account.

It would also help to know what operating System (including the version) and brand of Browser (including version) you’re using.

If you would prefer, I can troubleshoot this with you over the phone sometime tomorrow. If so, please email your phone number to me at TechSupport@cancerGRACE.org

Cheers!

-Mark

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