Video Playback Problems (by skala)

Portal Forums GRACE Site Bugs/Errors/Support Video Playback Problems (by skala)

This topic contains 2 replies, has 2 voices, and was last updated by GRACE Webmaster GRACE Webmaster 4 years, 6 months ago.

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May 7, 2013 at 4:13 am  #1256286    
GRACE Webmaster
GRACE Webmaster

Topic moved by Webmaster…

May 7, 2013 at 4:14 am  #1256283    

skala

Dear Mark,

Since two weeks I have problem watching the videos on Cancergrace which I didn’t have before. I didn’t change my settings and wonder why am I experiencing that problem. Could you please help.
Many Thanks,
mariya

May 7, 2013 at 9:41 am  #1256290    
GRACE Webmaster
GRACE Webmaster

Hi Mariya,

A few questions for you:

Are you having problems playing ALL videos on GRACE now, even older ones that you’ve played before, or just the most recent ones? If just specific videos, please send me a link to the video or page with a video that you’re having problems with.

Are you receiving an error. If not, what is the behavior of the video? What’s it doing (or not doing)?

What Operating System are you using (including the version)?

What Browser are you using (including the version)?

Have you run any software updates or installed any new applications on your system since you started having the playback problems?

Thanks a bunch,

-Mark

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